At One Magic Pay, customer satisfaction is our priority. We maintain a transparent refund policy to ensure fairness, trust and compliance for every transaction.
At One Magic Pay, customer satisfaction and trust are our highest priorities. We are committed to providing fair, transparent and secure refund practices for all eligible transactions.
This Refund Policy explains when a refund is applicable, how the refund process works and the estimated processing time. Please read this policy carefully before requesting any refund.
You may be eligible for a refund under the following situations.
If the same transaction is accidentally processed more than once.
Amount deducted but service was not successfully completed.
Transaction failed due to server, API or technical system issues.
Subject to verification by our compliance and support team.
Refunds are not applicable for the following services after successful completion.
Successfully completed recharge transactions.
Bill payments completed successfully.
API activation and integration charges.
Software development and customization charges.
Registration and annual membership charges.
Follow these simple steps for refund requests.
Submit your refund request with transaction details.
Our support team verifies the transaction.
If eligible, the refund request gets approved.
The request is forwarded to the payment partner.
The refund amount is credited successfully.
Refund processing time depends on the payment method and banking partner. The following timelines are indicative and may vary depending on the bank.
| Service | Expected Time | Status |
|---|---|---|
| Wallet Refund | 24 - 48 Hours | Fast |
| UPI Refund | 2 - 5 Working Days | Standard |
| Bank Transfer | 5 - 7 Working Days | Pending Bank |
| Card Payment | 5 - 7 Working Days | Standard |
If you have any questions regarding our Refund Policy, please contact us through the following details.
Our dedicated support team is ready to assist you with refund requests, payment issues and transaction related queries.